PRIVACY POLICY

Maien Al Madina Four Hotels

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Introduction

This Privacy Policy explains how Maien Al Madina Four Hotels handles personal data. The hotel group operates in Saudi Arabia and follows applicable local regulations. The website does not intentionally collect or store personal data beyond minimal technical information required for basic functionality.

Contact Details

Hotel Group: Maien Al Madina Four Hotels

Address: Abdul Muhsin Bin Abdulaziz St., Madinah, Saudi Arabia

Email: reservations@maienalmadina.com

Phone: +966 14 504 0003

Data Collected Through the Website

The website does not actively collect personal information such as names, emails, or payment details. Only minimal standard cookies may be used to ensure the website functions correctly. These may include basic session cookies or technical cookies required for loading content.

External Booking Engine

All reservations are processed through a third‑party booking engine. Any personal data entered during the booking process is handled directly by that provider. The hotel group does not control or store the data submitted on the booking engine’s website. Guests should refer to the booking engine’s own privacy policy for details on how their data is processed.

Embedded Google Maps

The website includes embedded Google Maps to display hotel locations. When viewing these maps, Google may collect technical data such as IP address or device information. This data is processed according to Google’s own privacy policy.

Data Collected During a Stay

When checking in at the hotel, guests may be required to provide identification details as required by Saudi law. This information is collected in person and not through the website. The hotel may also collect necessary information to manage the stay, such as room preferences or service requests.

Use of Data

Any personal data collected during a guest’s stay is used only for:

• Managing reservations and check‑in
• Fulfilling legal obligations
• Providing hotel services
• Ensuring safety and security

Data Sharing

Personal data may be shared with:

• The external booking engine used for reservations
• Government authorities when required by law
• Service providers necessary for hotel operations (for example, payment processors or IT support)

The hotel group does not sell or share guest data for marketing purposes.

Data Retention

Guest information collected during check‑in is retained only for as long as required by Saudi law or for operational purposes. The website itself does not store personal data.

Security

The hotel group takes reasonable measures to protect guest information collected during check‑in or during a stay. Since the website does not store personal data, no additional online storage security measures are required.

Guest Rights

Guests may request access to or correction of personal information collected during their stay, subject to local legal requirements. Requests can be made using the contact details above.

Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on the website.

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